Shipping policy
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Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Orders placed before 2:00 PM local warehouse time are typically processed the same business day.
Orders placed before 2:00 PM local warehouse time are typically processed the same business day.
Alternative Warehouse Fulfillment
If an item is unavailable in your local warehouse, it may be fulfilled from an alternative Shinzo warehouse.
In these cases, an Alternative Warehouse Fulfillment fee of $30 AUD will be displayed before checkout to cover additional international shipping and handling costs.
In these cases, an Alternative Warehouse Fulfillment fee of $30 AUD will be displayed before checkout to cover additional international shipping and handling costs.
Alternative Warehouse Fulfillment is not a priority or express service, and delivery times may vary.
Delivery Timeframes
Delivery times are estimates only and may vary based on location, carrier performance, and customs processing.
Returns & Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is deemed eligible under our Shipping & Returns Policy.
Shipping fees are non‑refundable unless required by law.
Shipping fees are non‑refundable unless required by law.