We offer a 4-hour amendment window after your order is placed. During this time, you can:

• Change sizes
• Change colors
• Swap garments
• Cancel the order entirely

After the 4-hour window closes, your order is automatically sent to our warehouse and shipping system. At that stage, we’re unable to:

• Change sizes or colors
• Swap items
• Merge multiple orders into one shipment
• Cancel the order

This is because any manual changes after this point would disrupt our fulfillment process and risk delays or errors for your order and others.

We strongly advise you to take advantage of this 4-hour window—or even before placing your order—to review everything carefully. Please consult our size guides, check your selections, and make sure your order is exactly how you want it.

If you’re concerned about sizing or fit, we’re happy to help with advice based on your height, weight, and preferred style—just reach out to us!

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via our contact form for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can.

We offer free standard shipping on most orders worldwide.

Please note that certain orders may incur additional charges, such as Alternative Warehouse Fulfillment fees or customs and import duties, depending on availability and destination.

If an item is unavailable in your local warehouse, it may need to be fulfilled from an alternative Shinzo warehouse where stock is available. In these cases, an Alternative Warehouse Fulfillment fee of $30 AUD applies.This fee covers the additional international shipping and handling costs required to move inventory between warehouses. Alternative Warehouse Fulfillment is not a priority or express service, and delivery timeframes may vary depending on the fulfillment location.The fee is clearly displayed before checkout when applicable.

Yes, we proudly offer worldwide shipping through our three primary fulfillment centers. Your order will be dispatched from the nearest location for faster delivery:

• UK & EU Fulfillment Center: Serving the United Kingdom, all European countries, and select destinations across Africa and the Middle East.
• Australia & Asia Fulfillment Center: Covering Australia, New Zealand, and the Asia-Pacific region, including major destinations across South Asia and the Middle East.
• USA & Canada Fulfillment Center: Serving North America, South America, and the Caribbean.

We also ship to most international destinations outside these regions.

Delivery times may vary depending on your location, selected shipping method, and local customs processing.

If your tracking information has not updated for an extended period, or you believe there may be an issue with your delivery, please contact our support team for assistance.

Our typical fulfillment processing time is 1–3 business days, excluding weekends and public holidays.

Delivery timeframes vary depending on the shipping method selected at checkout and your proximity to our fulfillment warehouses.

Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, or other factors outside our control.

Once your order has been placed and processed, you will receive a confirmation email with your order details and then once our fulfillment team have packed & shipped the order you will receive an additional email. This email will include a tracking number and a link to the tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24-48hrs for the number to become active in the couriers system. If you don't receive any updates after 72 hours then please feel free to reach out to our customer support team

What if my package gets lost or arrives damaged?

Lost Packages

In the event that your order is lost during transit, please reach out to our customer support team at customersupport@shinzobrand.com with your order number and any relevant details - this can be done using our contact form.

Damaged Packages

While we take great care to ensure your order arrives in perfect condition, on rare occasions, issues may occur during transit. If you receive a damaged item, please contact our customer support team within 24 hours of delivery and include photos of the item and packaging.

Our team will review your case and advise on the next steps in line with our Shipping & Returns Policy.

Please find our shipping and returns policy here.

Refunds and exchanges are available in line with our Shipping & Returns Policy.

Eligible refunds apply to manufacturing defects, incorrect items, or items damaged during transit.

Returns for sizing, fit preferences, or change of mind are not eligible for refunds, but exchanges or store credit may be offered where appropriate. 

Please refer to our Shipping & Returns Policy for full eligibility details. 

For returns or exchanges, please contact our customer support. Eligible refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.